Build your career with ITW Welding
Discover exciting opportunities to grow, make an impact, and be part of a global leader in welding solutions.
Explore our open positions and take the next step in your career. Apply now!
Job Vacancies:
Build your career with ITW Welding
Discover exciting opportunities to grow, make an impact, and be part of a global leader in welding solutions.
Explore our open positions and take the next step in your career. Apply now!
Job Vacancies:
Key Responsibilities
-Support day-to-day HR operations and employee lifecycle processes.
-Manage recruitment activities, including job postings, candidate screening, interviews and onboarding.
-Support employee registration and maintain accurate and up-to-date employee records.
-Provide support on employee relations, HR policies and procedures.
-Coordinate performance management, training and employee development activities.
-Support payroll, benefits, and other HR administration in coordination with relevant teams.
-Prepare HR reports and maintain HR documentation.
-Support employee engagement and internal HR initiatives.
-Ensure HR processes comply with company policies and applicable UAE regulations.
Qualifications & Requirements
-Bachelor’s degree in Human Resources, Business Administration or a related field.
-4–7 years of relevant HR experience, preferably within a multinational, industrial or manufacturing environment.
-Strong knowledge of UAE Labour Law and JAFZA employment regulations.
-Experience in recruitment, employee registration, onboarding and maintaining employee records.
-Good understanding of employee relations and HR administration.
-Experience working with HRIS/HR systems; Workday experience would be an advantage.
-Strong communication and interpersonal skills, with the ability to work effectively with employees and managers at all levels.
-Highly organized, detail-oriented, and able to manage multiple priorities.
-Proficiency in MS Office.
-Fluent in English; Arabic-speaking skills would be an advantage.
-Preferably with a valid UAE driving license
What We’re Looking For
A proactive, people-oriented HR professional who can manage day-to-day HR activities while building strong relationships across the organization. The ideal candidate is organized, approachable, detail-oriented and comfortable working in a dynamic, multinational environment.
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Key Responsibilities
-Manage customer and distributor inquiries through email, phone and other communication channels.
-Process and follow up on customer orders, quotations and order confirmations.
-Coordinate with Sales, Supply Chain, Logistics and Finance to ensure timely order fulfilment.
-Provide customers with accurate information on product availability, order status, delivery timelines and documentation.
-Follow up on backorders, shipments and delivery-related issues.
-Handle customer complaints and requests professionally, ensuring timely resolution.
-Maintain accurate customer, order, and transaction records in the relevant systems.
-Support Sales teams with customer information, quotations, reports and administrative requirements.
-Identify recurring customer issues and communicate feedback to the relevant internal teams.
-Build strong, professional relationships with customers and distributors.
-Ensure a consistently high level of customer service and responsiveness.
Qualifications & Requirements
-Bachelor’s degree in business administration, Customer Service, Supply Chain or a related field.
–3–6 years of relevant customer service experience, preferably within a B2B, industrial, manufacturing, or distribution environment.
-Experience in order management, customer inquiries, quotations, and order follow-up.
-Strong communication and customer relationship management skills.
-Experience working with ERP/CRM systems; knowledge of SAP, Microsoft Dynamics, or similar systems would be an advantage.
-Strong coordination skills and the ability to work effectively with cross-functional teams.
-Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
-Strong problem-solving and follow-up skills.
-Proficiency in MS Office, particularly Excel and Outlook.
-Fluent in English; Arabic-speaking skills would be an advantage.
-Customer-focused, proactive, and comfortable working in a fast-paced, multinational environment.
-Preferably with a valid UAE driving license.
What We’re Looking For
A customer-focused and proactive professional who takes ownership, follows through on commitments and enjoys working with customers and internal teams to get things done. If you are organized, responsive and passionate about delivering a great customer experience, we’d like to hear from you.
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